Delivery Information
Courier Partners: Sameday Courier & FAN Courier
The kikocosmetics.ro online store delivers products across Romania. Orders are processed and dispatched on business days (Monday–Friday).
- Bucharest & Ilfov: 1–2 business days
- Rest of the country: 2–5 business days
Note:
Timeframes are calculated from the moment of order confirmation. Delays
may occur during extreme weather events, general strikes, or other
force majeure circumstances.
Partners: Sameday Easybox & FAN Courier FANbox
Collect
your order at your own pace from one of the thousands of locker
stations across Romania. Select your preferred station at checkout.
Sameday Easybox
- Pickup Windows:
Delivered Mon–Thu & Sun: 36 hours to collect.
Delivered Friday: 72 hours to collect.
Delivered Saturday: 48 hours to collect. - Extensions: You can extend the pickup time up to 7 days via the Sameday app (available when less than 12h remain).
- Access: 24/7
FAN Courier FANbox
- Pickup Window: 48 hours from delivery.
- Access: 24/7
- Returns: Please note that returns cannot be processed at FANbox stations.
Uncollected parcels are returned to our warehouse, and online payments are refunded automatically.
General
KIKO USA, Inc cares about all our customers and is committed to facilitating and improving the accessibility and usability of its Website, www.kikocosmetics.com (the "Website"), ensuring that our Website services and content are accessible to persons with disabilities including, but not limited to users of screen reader technology. To accomplish this, KIKO USA, Inc has partnered with UsableNet Inc ("UsableNet"), a leading web accessibility consultant, by implementing its technology that will enable and maintain accessibility in-line with the Web Content Accessibility Guidelines (WCAG), which also bring the Website into conformance with the Americans with Disabilities Act of 1990 in the United States, as well as the European Accessibility Act, and similar regulations in Canada, the United Kingdom, and elsewhere around the world.
Testing has been conducted using automated accessibility testing tools and by users of screen readers, and issues discovered have been remediated. To activate accessibility for all features and functions on the website, please use the easy to find "Enable Accessibility" link.
Disclaimer
Please be aware that our efforts to maintain accessibility and usability are ongoing with UsableNet monitoring the Website and making accessibility updates when needed. While we strive to make the Website as accessible as possible some issues may be encountered by different assistive technology as the range of assistive technology is wide and varied. We appreciate your understanding.
Contact Us
If you have specific questions or concerns about the accessibility of any web page on the Website, then please contact us by e-mail at customercare-us@kikocosmetics.com or by phone at (646) 770-2260. If you do encounter an accessibility issue, then please be sure to specify the web page and nature of the issue, and we will make all reasonable efforts to make that page, or the information contained therein accessible for you. Thanks for visiting.