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KIKO Milano Romania
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How can we help you today?

You can find answers to most questions here or contact our Customer Care team if you need further assistance.

Delivery & Shipping

Home Delivery

Orders are delivered throughout Romania via Sameday Courier and FAN Courier.

Shipments are processed on business days (Monday to Friday).

The estimated delivery time is:

  • 1–2 business days for Bucharest and Ilfov;

  • 2–5 business days for the rest of Romania.

During exceptional circumstances, such as severe weather conditions, strikes, or other force majeure events, delivery times may be extended.

Locker Delivery

You can choose delivery to a Sameday easybox or FANbox locker and collect your parcel 24/7 from the locker selected during checkout.

For Sameday easybox, the collection period ranges from 36 to 72 hours, depending on the delivery day, and can be extended through the Sameday mobile app.

For FANbox, the standard collection period is 48 hours.

Parcels that are not collected within the applicable collection period will be automatically returned to the Seller, and any amounts paid online will be refunded in accordance with the courier's refund policy.

Please note that returns cannot be made through FANbox lockers.

Track your order at any time! You can easily check the delivery status on the Track Your Order page. If you have an account, simply sign in and go to My Account > My Purchases > Order Details.

ORDER CONFIRMATION
Once you have placed your order, you will immediately receive an order confirmation email.

SHIPPING CONFIRMATION
After your order has been handed over to the courier, you will receive another email containing a tracking link.

DELIVERY TIMEFRAME
Orders are typically delivered within 1–3 business days from the date of dispatch.

THE TRACKING LINK ISN'T WORKING?
Please refer to the Frequently Asked Questions in the dedicated section.

NEED MORE HELP?
Contact us at CustomerService@kikocosmetics.ro or call +40 771 582 840 (Monday to Friday, from 9:00 a.m. to 6:00 p.m., excluding public holidays).

We know how important it is to keep track of your order. Here are the most common situations and what you can do:

HAVEN'T RECEIVED YOUR TRACKING INFORMATION?
Once your order has been dispatched, the courier will send your delivery updates via SMS and/or through their mobile app, if you use it. In some cases, it may take up to 24 hours after dispatch for this information to become available.

CAN'T ACCESS THE TRACKING PAGE?
If you've received your tracking number (AWB) by SMS, you can enter it directly on the courier's website to check the latest delivery status.

STILL NEED HELP?
If you haven't received any notification from the courier or need further assistance, our Customer Care team will be happy to help.

  • Email: CustomerService@kikocosmetics.ro
  • Telephone: +40 771 582 840
  • Customer Service hours: Monday to Friday, from 9:00 a.m. to 6:00 p.m. (excluding public holidays)

Don't worry! This simply means that the courier attempted to deliver your parcel but was unable to reach you.

Here's what you can do:

CHECK YOUR MAILBOX OR SMS MESSAGES
The courier may have left a delivery attempt notice or sent you an SMS with instructions for rescheduling the delivery or collecting your parcel.

WAIT FOR THE NEXT DELIVERY ATTEMPT
In most cases, the courier will automatically make another delivery attempt within the next few business days.

STILL HAVEN'T RECEIVED YOUR ORDER?
If you still haven't received your parcel after a few days, please contact our Customer Care team.

  • Email: CustomerService@kikocosmetics.ro
  • Telephone: +40 771 582 840
  • Customer Service hours: Monday to Friday, from 9:00 a.m. to 6:00 p.m. (excluding public holidays)

We understand how frustrating this can be. Here are a few things you can check:

CHECK YOUR COURIER NOTIFICATIONS
Review any SMS messages or notifications you've received from the courier. They may contain information about the delivery time or confirmation that your parcel was delivered.

VERIFY YOUR DELIVERY ADDRESS
Make sure the delivery address on your order is correct and check whether another member of your household has accepted the parcel on your behalf.

CONTACT THE COURIER
If you've received your tracking number (AWB), you can contact the courier directly to request more information about the delivery and confirm when and where the parcel was handed over.

STILL CAN'T FIND YOUR ORDER?
If, after completing the steps above, you still haven't received your parcel, please contact our Customer Care team.

  • Email: CustomerService@kikocosmetics.ro
  • Telephone: +40 771 582 840
  • Customer Service hours: Monday to Friday, from 9:00 a.m. to 6:00 p.m. (excluding public holidays)

We’re sorry to hear that a product is missing from your order.

CHECK YOUR ORDER DETAILS
Check your order confirmation email or your order history in My Account. Make sure the missing product was included in your order and has not been shipped separately.

STILL MISSING A PRODUCT? NEED MORE HELP?
Contact our Customer Care team at CustomerService@kikocosmetics.ro or call +40 771 582 840.

USEFUL TIPS
Check the packaging carefully. If you notice that it has been opened or damaged, please count the products received and keep the packaging.

When contacting us, please include:

  • Your order number
  • The name of the missing product(s)

This information will help us resolve your request as quickly as possible.

There is no minimum order value! You can place an order regardless of the cart value. Enjoy free delivery on orders of RON 200 or more.

You can easily add or update your delivery address directly from your account.

1. Go to "My Account" > "My Addresses"
Sign in to your account, open the My Addresses section, and click Add Address.

2. Complete the address details
Enter the following information:

  • First name
  • Last name
  • Full address
  • Apartment, suite, etc. (optional)
  • Postal code
  • City
  • County
  • Phone number

Your country/region is selected automatically. If you'd like this to be your preferred delivery address, simply check "This is my default address."

3. Save your address
Click Save to add the new address to your account.

4. Use your saved address at checkout
When placing an order, you can select one of your saved addresses or add a new one.

Note: Please make sure all address details are accurate before saving to avoid delivery issues. Once an order has been confirmed, the delivery address can no longer be changed.

Promotions

Using a promotional code is quick and easy!

1. Go to Your Shopping Bag
Once you've added your products, proceed to your Shopping Bag.

2. Enter Your Promotional Code
During checkout, locate the "Have a promotional code?" field above the order subtotal and enter your code.

3. Apply the Code
Click "Apply" to activate your promotional code. If the code is valid and all promotion requirements are met, your discount will be applied automatically.

Automatic Promotions
Some offers, such as loyalty rewards or selected promotional discounts, are applied automatically when the promotion conditions are met. Your Shopping Bag will be updated with the discounted price.

Enjoy your savings and happy shopping!

Let's check together why your promotional code can't be applied.

1. Check the promotion terms and validity period
Make sure the promotion is still active, valid in your country, and within the stated validity period.

2. Check product eligibility
Confirm that the products in your Shopping Bag meet the promotion requirements, such as:

  • Eligible products only
  • Minimum purchase amount
  • Product exclusions
  • One promotional code per order
  • Cannot be combined with other promotions

3. Enter the code correctly
Copy and paste the promotional code without any extra spaces. Double-check similar characters, such as the letter O and the number 0.

4. Check the usage limits
Some promotional codes are single-use, linked to a specific account, or available only to new customers.

5. Refresh and try again
Remove and re-add the products to your Shopping Bag, then try applying the code again in a new browser session.

6. Still having trouble?
If the code still isn't working after following the steps above, our Customer Care team will be happy to help.

  • Email: CustomerService@kikocosmetics.ro
  • Telephone: +40 771 582 840
  • Customer Service hours: Monday to Friday, from 9:00 a.m. to 6:00 p.m. (excluding public holidays)

HOW IT WORKS
Free gift promotions (such as Buy 2, Get 1 Free) allow you to receive an additional product at no extra cost when you purchase selected products or meet the minimum spending requirement.

Please make sure you meet all the conditions specified in the promotion. We recommend carefully reviewing the promotion's Terms & Conditions before completing your order.

RETURNS & REFUNDS
Products purchased as part of a free gift promotion may be returned within our standard return period. However, all items from the original promotion—including the free gift(s)—must be returned together in order for the return to be accepted and the refund to be processed.

AVAILABILITY
Free gift promotions are often available for a limited time and while stocks last. We recommend completing your purchase as soon as possible to take advantage of the offer before it ends.

1. Visit our website
All current promotions are always available on the KIKO website, either on the homepage or in the Promotions & Offers section.

2. Create your KIKO Account
By creating a KIKO Account, you'll enjoy a more personalized shopping experience and receive early access to exclusive offers, promotions, and rewards.

3. Subscribe to our Newsletter
Scroll to the bottom of the KIKO homepage, enter your email address in the Newsletter section, and click Subscribe.

By subscribing, you'll receive updates on:

  • New product collections
  • Special promotions and discounts
  • Exclusive launches and previews

As a member of the KIKO community, you can manage your newsletter preferences at any time from My Account.

My Account & Online Help

Creating an account is quick and gives you access to a smoother, more personalized shopping experience.

  1. Go to the Registration page – Click "Register" in the top-right corner of the website or create your account during checkout.
  2. Enter your details – Provide your name, email address, password, and preferred language.
  3. Verify your email address – You will receive a One-Time Password (OTP) by email. Enter the code on the website to activate your account.

Why Create an Account?

By registering, you'll be among the first to discover:

  • New collections and product launches
  • Special campaigns and exclusive offers
  • Priority access to the latest news and member-only communications from KIKO MILANO

Yes. You can create your KIKO MILANO account in just a few simple steps.

Option A – Create an Account Now

  1. Click "Register" in the top-right corner of the website.
  2. Enter your details, including your name, email address, password, and preferred language.
  3. Verify your email address by entering the One-Time Password (OTP) sent to your inbox.

Option B – Create an Account During Checkout

  1. Add your desired products to the shopping bag and proceed to checkout.
  2. Select "Create an Account" or "New Customer".
  3. Enter your details and confirm your registration using the One-Time Password (OTP) sent to your email address.

Once your account is created, you'll be able to enjoy a faster, more personalized shopping experience and receive updates on new collections, exclusive offers, and special campaigns.

Creating a KIKO MILANO account means more than just registering on our website—it means becoming part of our beauty community.

Faster Checkout and Easy Order Tracking

  • Save your details for a quicker and more convenient checkout experience.
  • Track your orders anytime directly from your account.
  • Your Personal Beauty Hub

With your account, you can:

  • Manage your personal preferences.
  • Rate your favourite products.
  • Stay connected with the world of KIKO MILANO, all in one place.

Don't worry—resetting your password is quick and easy.

  1. Click "Reset Password" – Go to the KIKO MILANO website and select "Reset Password".
  2. Enter your email address – Use the same email address you used to create your account, then click "Recover Password".
  3. Check your inbox – You will receive an email containing a password reset link. If you don't see it, please check your Spam or Junk folder.
  4. Create a new password – Open the link, choose a new password, and sign in to your account.

Please note

  • If you originally registered your account in a KIKO MILANO store, you will need to complete your online account registration by following the same steps above.
  • If you simply want to change your current password (rather than reset a forgotten one), go to "My Account" > "Change Password".

Update Your Email Address

In the Email section, click "Edit" to change the email address associated with your account. Follow the verification steps to confirm your new email address.

Manage Your Addresses

In the Addresses section, you can:

  • Add a new address using the "Add" button.
  • Edit an existing address.
  • Delete addresses you no longer use.
  • Set one address as your default address for future orders.

Marketing Preferences

In the Marketing Preferences section, you can enable or disable email communications using the available toggle.

Manage Your Sessions

At the bottom of the page, you'll find two options:

  • Sign Out – Sign out of your account on the current device.
  • Sign Out of All Devices – End all active sessions associated with your account.

We're sorry to see you go! If you'd like to permanently delete your KIKO MILANO account, please contact our Customer Care team:

Email: CustomerService@kikocosmetics.ro
Phone: +40 771 582 840

Please Note

Deleting your account will permanently:

  • Remove you from all marketing and newsletter mailing lists.
  • Delete your personal data from our systems, in accordance with applicable legal requirements and our Privacy Policy.
  • Prevent you from accessing your account and order history.

We hope you'll change your mind and remain part of the KIKO MILANO community!

Unsubscribing is quick and easy!
OPTION 1 - FROM ANY KIKO EMAIL: Scroll to the bottom and click the 'Unsubscribe' link. Your request will be processed automatically.
OPTION 2 - FROM YOUR ACCOUNT:
1. Log in to your Account.
2. Go to My Personal Info & Settings.
3. In the Communication Preferences se

Unsubscribing is quick and easy.

Option 1 – From Any KIKO MILANO Email

Scroll to the bottom of any email you've received from KIKO MILANO and click the "Unsubscribe" link. Your request will be processed automatically.

Option 2 – From Your Account

  1. Sign in to your KIKO MILANO account.
  2. Go to My Profile.
  3. In the Marketing Preferences section, use the available toggle to turn email communications off.

Changed Your Mind?

You can subscribe again at any time by updating your Marketing Preferences in your account.

ction, untick all newsletter options.
4. Click Save.
If you change your mind, you can re-subscribe at any time by updating your preferences again.
You’re always in control of the information you’d like to receive. Follow these simple steps:
1. Go to My Personal Info & Settings - Access My Account and open the My Personal Info & Settings section.
2. Manage your communication preferences - Scroll to the bottom of the page and tick or untick the boxes to select the types of communications (newsletters, promotions, or personalized recommendations).
3. Save your changes - Click on 'Save Personal Info' to confirm your preferences.
You can update your preferences at any time! If you wish to unsubscribe completely from all newsletters, please consult the corresponding section in the FAQ.
Your opinion helps us grow and inspire others.
1. Shop online - Purchase your favorite KIKO products on our website.
2. Wait for the review email - After your order is delivered, you’ll receive an email inviting you to review your recent purchases.
3. Click the link in the email - You’ll be taken to a dedicated page where you can rate your products and share your experience.
4. Submit your review - Your feedback helps us improve and guide other beauty lovers toward their perfect match.
NOTE: Reviews can only be submitted via email after an online purchase. This ensures that all reviews come from verified buyers.
We’re sorry you’re experiencing issues on our website. Here are some quick fixes you can try:
CLEAR COOKIES AND CACHE: Most errors are caused by outdated data in your browser. Clear cookies/cache and try again.
TRY A DIFFERENT BROWSER OR DEVICE: If the problem continues, switch to another browser (e.g. Chrome, Safari, Edge) or use another device.
STILL SEEING AN ERROR CODE? Report it to us: Report a technical issue > Website Issue > Contact us and include as many details as possible (error codes, screenshots, steps you followed). The more details you share, the faster we can help resolve the issue!

How Can I Protect Myself from Phishing Emails?

The security of your personal data is very important to us. Please be cautious of suspicious emails, text messages, or other communications claiming to be from KIKO MILANO.

1. How Can I Recognize a Potential Phishing Attempt?

Be cautious if you receive unusual requests by email, SMS, or social media, especially if you are asked to:

Transfer money
Share personal information
Reveal your passwords
Provide banking or payment details

Official KIKO MILANO Romania communications are sent only from email addresses using the @kikocosmetics.ro domain.

Avoid interacting with suspicious or unofficial email addresses, such as free email accounts (e.g. Gmail, Yahoo) or domains containing spelling mistakes or variations of the KIKO MILANO brand name.

2. What Should I Do If I Receive a Suspicious Message?
Do not reply to the message.
Do not click on any links.
Do not download any attachments.

Instead, contact the official KIKO MILANO Customer Care team to verify whether the communication is genuine.

3. How Can I Verify That an Email Is Genuine?

Always check the sender's full email address. Official KIKO MILANO Romania communications are sent only from email addresses ending in @kikocosmetics.ro.

4. What Should I Do If I Suspect a Phishing Attempt?

Report the suspicious email to your email service provider immediately and avoid any further interaction with the sender.

5. KIKO MILANO Official Policy

KIKO MILANO will never ask you by email to provide:

  • Your password
  • Access or verification codes
  • Your full payment card details
  • Any other sensitive personal or financial information

If you receive a request of this kind, do not respond and contact our Customer Care team immediately.

Some advertisements or promotions appearing on social media may be phishing attempts or online scams designed to obtain your personal information, banking details, or fraudulent payments. We recommend verifying the authenticity of any offer before interacting with it.

1. How Can I Recognize a Potential Phishing Attempt on Social Media?

Be cautious if you come across:

  • Offers that seem too good to be true.
  • Unrealistic discounts or suspicious giveaways.
  • Unofficial pages or accounts using the KIKO MILANO name or visual identity.

Official KIKO MILANO Romania communications will only direct you to kikocosmetics.ro or to the brand's official social media accounts.

2. What Should I Do If I See a Suspicious Offer?

  • Do not click on any links.
  • Do not make any payments.
  • Do not share your personal or banking information.
  • Avoid interacting with suspicious pages or accounts.

3. How Can I Verify Whether a Promotion Is Genuine?

Always check whether the promotion is published on kikocosmetics.ro or on KIKO MILANO's official social media channels. If you cannot verify the promotion through our official channels, it may be fraudulent.

4. What Should I Do If I Suspect a Phishing Attempt?

Report the suspicious content immediately to the relevant social media platform and avoid any further interaction with it.

5.  KIKO MILANO Official Policy

KIKO MILANO is not responsible for any losses or expenses resulting from interactions with fraudulent websites, advertisements, or social media accounts that are not part of the brand's official channels.

My Orders & Returns

If you would like to return a product, please contact our Customer Care team at CustomerService@kikocosmetics.ro or call +40 771 582 840. We'll be happy to guide you through the return process.

Products may be returned within 14 calendar days from the date you receive your order. Once you notify us of your intention to return a product, you must hand the parcel over to the carrier within 14 days.

Return address:

Goldair Cargo Romania SRL
Building A2
Dragomiresti Deal
4 Carpenului St.
Ilfov County
Unit A2-1

To be eligible for a return:

  • The product must be in the same condition as when you received it.
  • The product must not be damaged.
  • The security seal, where applicable, must remain intact.
  • The product must be returned in its original packaging, together with the invoice or receipt.
  • Opened, tested, or used products cannot be returned.

For hygiene reasons, we cannot accept returns of nail polishes, pencils, mascaras, eyeliners, lip glosses, lipsticks, lip liners, or any other products that come into direct contact with the skin.

Once your return has been received and inspected, your refund will be processed within 14 days using the same payment method used for the original purchase.

The cost of returning the parcel is the customer's responsibility, except when the product is faulty, delivered incorrectly, or damaged during transport.

We're sorry to hear that your order didn't arrive in perfect condition.

THE PARCEL IS DAMAGED, BUT THE PRODUCTS ARE IN GOOD CONDITION
If the outer box or packaging is damaged but the products inside are intact and safe to use, no further action is required. We apologize for the inconvenience.

THE PRODUCTS ARE DAMAGED OR UNUSABLE
If any of your products arrived damaged, leaking, or otherwise unusable, don't worry—you can request a return and refund directly through our website.

Simply follow the steps in the Returns & Refunds section, whether you're:

  • A registered customer, by signing in to My Account, or
  • A guest customer, by using the dedicated return request form.

To help us process your request more quickly, we recommend including:

  • Your order number
  • The name of the damaged product(s)
  • Photos of the damaged product(s) and the parcel, if possible

This information will help us assess your request and provide a resolution as quickly as possible.

We're very sorry that this happened.

1. CHECK YOUR ORDER DETAILS
Review your order summary in My Account or in your order confirmation email to confirm which products were included in your order.

2. CHECK THE CONTENTS OF YOUR PARCEL
Carefully inspect the entire package. Smaller items can sometimes be hidden inside the protective packaging.

3. STILL RECEIVED THE WRONG PRODUCTS?
If you received incorrect products, don't worry—you can request a return and refund directly through our website.

Simply follow the steps in the Returns & Refunds section, whether you're:

  • A registered customer, by signing in to My Account, or
  • A guest customer, by using the dedicated return request form.

To help us process your request more quickly, please include:

  • Your order number
  • The name of the product(s) you expected to receive
  • The name of the product(s) you actually received
  • Photos of the received product(s), if possible

This information will help us investigate the issue and provide a resolution as quickly as possible.

We're sorry to hear that your free promotional gift wasn't included with your order.

1. CHECK YOUR ORDER DETAILS
Make sure your order qualified for the promotion and that the free gift appears in your order summary or confirmation email.

2. CONFIRM THAT THE FREE GIFT IS MISSING
Carefully check your parcel and all protective packaging to make sure the free gift wasn't included.

3. STILL MISSING YOUR FREE GIFT?
If the free gift isn't listed in your order or wasn't included in your parcel, please contact our Customer Care team.

  • Email: CustomerService@kikocosmetics.ro
  • Telephone: +40 771 582 840
  • Customer Service hours: Monday to Friday, from 9:00 a.m. to 6:00 p.m. (excluding public holidays)

Please note: Free promotional gifts are available while stocks last and only during the promotional period. We recommend reviewing the promotion's Terms & Conditions to confirm your eligibility.

The time it takes to receive your refund may vary depending on your payment method and your bank's processing times.

IF YOUR REFUND SEEMS TO BE DELAYED, HERE'S WHAT YOU CAN DO:

1. WAIT A FEW BUSINESS DAYS
Most refunds are completed within a few business days after they have been processed. Depending on your bank or payment provider, it may take a little longer for the funds to appear in your account.

2. STILL CAN'T SEE YOUR REFUND?
If your refund is still not visible after several business days, please contact our Customer Care team.

  • Email: CustomerService@kikocosmetics.ro
  • Telephone: +40 771 582 840
  • Customer Service hours: Monday to Friday, from 9:00 a.m. to 6:00 p.m. (excluding public holidays)

Our Customer Care team will review your request and provide you with an update as soon as possible.

Please note: Weekends and public holidays are not considered business days and may extend the processing time for your refund.

Product Info & Wellbeing

According to European Union regulations, cosmetic products with a shelf life of more than 30 months are not required to display an expiration date. This applies to all KIKO MILANO products. In countries where local legislation requires it, the expiration date is displayed on the packaging.

Instead, cosmetic products must indicate the Period After Opening (PAO), which shows how long the product remains safe to use after it has been opened. The PAO is expressed in months and is displayed on all KIKO MILANO products, with the exception of single-use and pressurized products.

The PAO is identified by the same symbol throughout the European Union: an open jar icon containing a number followed by the letter M, indicating the number of months the product can be safely used after opening (for example, 12M or 24M).

At KIKO MILANO, we are committed to maintaining the highest standards of quality, safety, and product performance. Every product and every ingredient used in our formulations is developed in compliance with European Union (EU) regulations, U.S. Food and Drug Administration (FDA) guidelines, and the applicable legislation in all countries where KIKO MILANO products are sold.

To ensure the safety and effectiveness of our products, KIKO MILANO performs a wide range of clinical and laboratory tests, including both in vitro and in vivo studies conducted on volunteer participants under medical supervision.

Depending on the intended use of each product, our formulas undergo specific testing, including:

  • Dermatological testing
  • Non-comedogenic testing
  • Ophthalmological testing
  • UVB and UVA SPF testing (where applicable)

All KIKO MILANO makeup products, as well as our skincare and body care ranges, are dermatologically tested under medical supervision to help ensure they are safe for their intended use.

No. KIKO MILANO does not test its products on animals.

European Union legislation is very clear on this matter:

  • Since March 2009, the testing of new cosmetic ingredients on animals has been prohibited throughout the European Union.
  • Animal testing of finished cosmetic products has been banned since 2004, although the cosmetics industry had largely discontinued this practice as early as the 1980s.
  • Since March 2013, a full ban has been in force across the European Union on the sale of cosmetic products containing ingredients that have been tested on animals for cosmetic purposes.

KIKO MILANO is committed to supporting the development of alternative testing methods and continuously follows the latest scientific advances in Italy and across Europe aimed at replacing animal testing with validated alternative toxicological testing methods.

KIKO MILANO is continuously committed to developing the best possible products in terms of both formulation and packaging.

Most of our formulas are manufactured in Italy and across the European Union. Some products are produced in other countries with recognized expertise in their respective fields, including:

  • France – nail polishes
  • Germany – cosmetic pencils
  • Japan – manicure accessories
  • South Korea – face masks

The country of manufacture is always indicated on the product packaging, in accordance with applicable legal requirements.

All KIKO MILANO formulas undergo rigorous regulatory assessments and clinical testing to ensure they meet our high standards of quality, safety, and performance.

For certain beauty accessories, KIKO MILANO partners with manufacturers in selected Asian countries, where production is highly specialized. The quality of these products is carefully monitored and controlled directly by KIKO MILANO to ensure they meet the same high standards as the rest of our product range.

To view the complete list of ingredients for a KIKO MILANO product, please refer to the "Ingredients" section on the product page at kikocosmetics.ro or check the ingredient list printed on the product packaging.

The ingredient list is provided in accordance with applicable regulations, giving you clear and transparent information about the composition of each product.

To help you use your cosmetics safely and get the best results, we recommend following these guidelines:

  • Always wash your hands thoroughly before applying cosmetic products.
  • Make sure all beauty tools are clean before use. Wash and replace makeup brushes and sponges at least once a week.
  • Cosmetic products are intended for personal use only. Sharing products may increase the risk of infection.
  • Always close product caps and lids immediately after use.
  • Store cosmetic products away from heat sources and direct sunlight.
  • Do not leave cosmetic products inside a vehicle, as high temperatures may affect their quality and performance.
  • Do not use cosmetic products if you have conjunctivitis or another eye infection.
  • Do not add water or other diluents to cosmetic products unless specifically instructed on the product label.
  • Do not add acetone or other solvents to nail polishes.
  • Discontinue use and dispose of the product if you notice any changes in its colour, texture, or smell.
  • Do not apply products to the eye area unless they are specifically designed for that purpose.
  • Apply mascara carefully and always remove your makeup thoroughly before going to bed.

Yes. KIKO MILANO products are considered safe to use during pregnancy and breastfeeding.

However, we do not recommend applying body care products to the abdomen or breast area during this period. Please always follow the instructions for use and carefully read the information provided on the product packaging or leaflet.

If you have allergies, sensitivities, or any concerns, we recommend reviewing the ingredient list carefully and consulting your healthcare professional before using the product.

The term "natural products" has no specific legal definition. It is commonly used to describe products sold through certain retail channels (such as health food or natural products stores) with a strong botanical positioning and an emphasis on the plant-based origin of their main ingredients.

At KIKO MILANO, our products are formulated using high-quality, next-generation ingredients derived from nature, biotechnology, and carefully selected synthetic sources. This approach allows us to optimize product performance while ensuring the highest standards of quality, safety, and effectiveness.

Our formulations are developed to deliver the best possible cosmetic results, combining innovation with carefully selected ingredients to meet the needs of our customers.

Cosmetic products are developed and manufactured to maintain their quality, safety, and effectiveness throughout their recommended period of use. To keep them in the best possible condition, we recommend following these guidelines:

  • Always read the product label and follow the instructions for use and storage.
  • Note the date you first open the product and observe the expiry date or the Period After Opening (PAO) indicated on the packaging.
  • Store products away from direct sunlight, heat sources, and high temperatures (for example, inside a car during the summer).
  • Keep cosmetic products in a clean, dry place, protected from dust and dirt.
  • Use sunscreen products only during the season for which they were purchased.
  • Do not dilute or mix cosmetic products with other substances unless this is expressly stated in the product instructions.

The entire KIKO MILANO product range, including limited edition collections, is developed and manufactured in accordance with the highest quality standards.

Our formulas combine innovative, high-performance technologies with premium-quality ingredients that comply with current cosmetic regulations. Before being placed on the market, all products undergo rigorous clinical testing to ensure their safety.

However, individual sensitivities to certain cosmetic ingredients may occur. If you have sensitive skin, allergies, or specific concerns, we recommend reviewing the full ingredient list on the product packaging and consulting your dermatologist before use. All KIKO MILANO products include a complete list of ingredients to help you make an informed choice.

Shopping & Payment

KIKO Milano offers the following payment options for online orders:

  • Credit or Debit Card
  • Google Pay
  • Apple Pay
  • Klarna (coming soon)
  • Cash on Delivery (COD)
  • Card Payment at easybox

Happy shopping!

There is no minimum order value! You can shop for any amount you like. Plus, enjoy free delivery on orders of RON 200 or more.

How to Place an Order

Ordering from KIKO Milano is quick and easy!

1. Choose Your Products
Browse our collection, select the products you wish to purchase, and add them to your Shopping Bag.

2. Sign In or Continue as a Guest
Sign in to My Account, create a new account, or continue as a guest.

3. Enter Your Delivery Details
Provide your delivery address or confirm the address automatically saved in your account.

4. Choose Your Payment Method
Select your preferred payment method, enter the required payment details, and confirm your order.

5. Order Confirmation
You will receive an order confirmation email containing all the relevant details. Once your order has been confirmed, you can track its status at any time through My Account.

How to Cancel an Order

We understand - sometimes you change your mind.

1. Check the Time
You can cancel your order within 30 minutes of receiving your order confirmation.

2. How to Cancel Your Order

  • If you have an account:
    Go to My Account > My Purchases, select your order, and click Cancel Order (if the option is still available).
  • If you checked out as a guest:
    Go to the Track Your Order page, enter your email address and order number, click the link sent to your email, then select Cancel Order.

3. Is It Too Late to Cancel?
If your order has already been prepared for shipment, you can still return it by following the steps in the Returns & Refunds section.

Please note: Once 30 minutes have passed since your order was confirmed, it will already be in the preparation process and can no longer be modified or cancelled.

Can I Change My Order?

Once your order has been placed, only limited changes are possible.

CANCEL WITHIN 30 MINUTES
You have 30 minutes from the time your order is confirmed to cancel it directly from your account. Once cancelled, you can easily place a new order with the correct products or delivery address.

AFTER 30 MINUTES
Once the 30-minute cancellation window has expired, your order can no longer be modified or cancelled, as it will already be in the preparation process.

If you no longer wish to keep the products after delivery, you can take advantage of our Returns Policy. You have 14 days from the date you receive your order to exercise your right of withdrawal and return the products, subject to the applicable Terms and Conditions.

We're sorry to hear you haven't received your order confirmation email.

1. CHECK YOUR SPAM OR JUNK FOLDER
Sometimes confirmation emails may be filtered by your email provider. Please check your Spam, Junk, or Promotions folder.

2. MAKE SURE YOUR ORDER WAS COMPLETED
If your payment was interrupted or the checkout process wasn't completed, your order may not have been successfully placed.

3. CHECK YOUR ORDER IN MY ACCOUNT
If you have a KIKO MILANO account, sign in and go to My Account > My Purchases. If your order appears there, it has been successfully received, even if you haven't received the confirmation email.

4. VERIFY YOUR EMAIL ADDRESS
Make sure the email address used during checkout was entered correctly. If there was a typing error, the confirmation email may have been sent to a different address.

5. STILL HAVEN'T RECEIVED YOUR CONFIRMATION?
If you've completed your order and still haven't received the confirmation email, please contact our Customer Care team.

Email: CustomerService@kikocosmetics.ro
Telephone: +40 771 582 840
Customer Service hours: Monday to Friday, from 9:00 a.m. to 6:00 p.m. (excluding public holidays)

To help us assist you more quickly, please provide:

The email address used to place the order
The approximate date and time of your purchase
Your name and the total order value, if available

You can check product availability directly on kikocosmetics.ro.

If a product has fewer than 5 items left in stock, a badge will be displayed on the product page showing the remaining quantity.

If a product is temporarily unavailable, it will be marked as "Out of Stock" and cannot be added to your Shopping Bag until it is restocked.

If you need additional information about the availability of a product, please contact our Customer Care team:

  • Email: CustomerService@kikocosmetics.ro
  • Telephone: +40 771 582 840
  • Customer Service hours: Monday to Friday, from 9:00 a.m. to 6:00 p.m. (excluding public holidays)

Don't worry—this can happen for several reasons.

1. Check Your Payment Details
Make sure your card number, expiry date, CVV security code, and billing address have been entered correctly. Even a small typing error can cause the payment to be declined.

2. Contact Your Bank or Payment Provider
Your bank may have temporarily blocked online or international transactions, your spending limit may have been reached, or the payment may have been flagged for security reasons. Please contact your bank or payment provider to confirm that everything is in order.

3. Try Another Payment Method
You can easily select a different payment option during checkout, such as another credit or debit card, Google Pay, Apple Pay, Cash on Delivery (where available), or Klarna (when available).

Still need help? Our Customer Care team is happy to assist you.

  • Email: CustomerService@kikocosmetics.ro
  • Telephone: +40 771 582 840
  • Customer Service hours: Monday to Friday, from 9:00 a.m. to 6:00 p.m. (excluding public holidays)

A payment authentication issue occurs when your payment details cannot be successfully verified, preventing the transaction from being completed.

INCORRECT PAYMENT DETAILS
Double-check that your card number, expiry date, CVV security code, and billing address have been entered correctly.

INSUFFICIENT FUNDS
Make sure you have sufficient funds or available credit to complete the purchase.

YOUR BANK DECLINED THE TRANSACTION
Your bank or card issuer may have declined the payment for security reasons. Please contact your bank or card provider to authorize the transaction.

Payment authentication issues are usually temporary. Once the issue has been resolved, you can simply return to kikocosmetics.ro and place your order again.

Don't worry -this is completely normal.

When you place an online order, your bank first authorizes (reserves) the payment amount. If your order, or part of it, is later cancelled, the authorized amount may remain temporarily on hold before it is released back to your account.

WHAT HAPPENS NEXT?
Your bank will automatically release the authorized funds. The exact timeframe depends on your bank and the payment method used. Some banks release the funds almost immediately, while others may take up to 5–10 business days.

You do not need to take any action. If the amount is still showing as pending after this period, we recommend contacting your bank to confirm the status of the payment authorization.

We guarantee that you will receive a full refund for any cancelled or unavailable products.

For returned products, your refund will be processed after the returned items have been received and inspected, in accordance with our Returns Policy. Once the return has been approved, the refund will be issued using the same payment method used for the original purchase, within the timeframe specified in our Terms and Conditions

Store Services

To get details of your nearest KIKO store or to find the opening hours of our stores, please use the Store Locator on the KIKO website!
We're sorry, but KIKO MILANO is currently not considering distributing its products through external channels, such as perfumeries, beauty salons or similar.
We retail our products exclusively through our stores and online and don’t offer discounts for high-value orders. We do offer promotions from time to time. Check our website for the latest promotion!

Easy returns in 30 days

Free shipping from 200 lei

makeup session online booking

Gifts & offers

Secure payments