KIKO MILANO is constantly committed to researching the best possible products in terms of formula and packaging. Our formulas are in high percentage MADE IN ITALY and EU. Some products, such as nail polishes and pencils, are respectively made in France and Germany, others in Japan (manicure items) and others in Korea (face masks), as indicated on the packaging in compliance with legal standards. All formulas are subject to meticulous legislative assessments and clinical tests. KIKO MILANO currently only uses Asian countries for the manufacture of some accessories, since production is more specialized in these nations; the quality of these products is monitored directly by KIKO MILANO.
How can we help you today?
You can find answers to most questions here or contact our Customer Care team if you need further assistance.
Featured FAQs
Delivery & Shipping
My Account & Online Help
Home Delivery
Orders are delivered anywhere in Romania via Sameday Courier and FAN Courier. Shipments are processed on business days (Monday–Friday). The estimated delivery time is 1–2 business days for Bucharest and Ilfov and 2–5 business days for the rest of the country. During exceptional circumstances (such as severe weather conditions, strikes, or other force majeure events), deliveries may be delayed.
Locker Delivery
You can choose delivery to a Sameday Easybox or FANbox locker and collect your parcel 24/7 from the locker selected during checkout. For Easybox, the collection period varies between 36 and 72 hours, depending on the delivery day, with the option to extend the pickup period through the Sameday app. For FANbox, the standard collection period is 48 hours. Uncollected parcels are automatically returned, and any amounts paid online will be refunded according to the courier's policy. Returns cannot be made through FANbox lockers.
1. Go to 'Register' - Click on Register at the top right corner of the website or during checkout.
2. Fill in your details - Enter your name, email, password, and preferred language.
3. Verify your email - You’ll receive an OTP (one-time code) by email - enter it on the website to confirm your account.
Be among the first to hear about new collections, product launches, special campaigns, and exclusive offers. Enjoy priority access to the latest updates and member-only communications.
Shopping & Payment
Placing an order is quick and easy!
1. Choose your products - Select the items you’d like to purchase and add them to your Cart.
2. Sign in or continue as a guest - Log in to your My Account, create a new account, or proceed as a guest.
3. Enter your delivery details - Fill in your Delivery Address or confirm the one automatically retrieved from your account.
4. Select payment - Enter your payment information and confirm your order.
5. Order confirmation - You’ll receive an order confirmation by email with all the details you need.
Delivery & Shipping
Home Delivery
Orders are delivered anywhere in Romania via Sameday Courier and FAN Courier. Shipments are processed on business days (Monday–Friday). The estimated delivery time is 1–2 business days for Bucharest and Ilfov and 2–5 business days for the rest of the country. During exceptional circumstances (such as severe weather conditions, strikes, or other force majeure events), deliveries may be delayed.
Locker Delivery
You can choose delivery to a Sameday Easybox or FANbox locker and collect your parcel 24/7 from the locker selected during checkout. For Easybox, the collection period varies between 36 and 72 hours, depending on the delivery day, with the option to extend the pickup period through the Sameday app. For FANbox, the standard collection period is 48 hours. Uncollected parcels are automatically returned, and any amounts paid online will be refunded according to the courier's policy. Returns cannot be made through FANbox lockers.
TO BE ALIGNED WITH RO DELIVERY OPTIONS
We know how important it is to track your order. Here are three possible scenarios:
TRACKING LINK SHOWS NO UPDATES: Wait a little longer - tracking details may take up to 24 hours after shipping to appear. Check again the next business day.
TRACKING LINK DOESN’T REDIRECT CORRECTLY: Go directly to the courier’s website and enter your tracking number. Some couriers may not sync with our system in real time.
TRACKING LINK STILL NOT WORKING: Contact our Customer Care Team. Go to Help Center > My Online Order, My Shipping or Return > Where is my order > Check my order status > Contact us.
Don’t worry! This status simply means that the courier tried to deliver your package but couldn’t reach you.
Here’s what you can do next:
CHECK YOUR MAILBOX: You may find a delivery attempt card with instructions for redelivery or pickup.
WAIT FOR A NEW DELIVERY ATTEMPT: Our courier will usually try again within the next few days.
STILL HAVEN’T RECEIVED IT AFTER A FEW DAYS? Don’t worry — once the courier confirms the delivery was unsuccessful, we will automatically issue a refund.
You’ll be informed every step of the way — no need to contact us unless the situation doesn’t update after several days.
We understand how frustrating this can be. Here are the most common situations:
YOU RECEIVED A DELIVERY ATTEMPT NOTICE: If the courier tried to deliver while you were away, they may leave a notice. Follow the instructions to rearrange delivery or collect your parcel.
THE PACKAGE MAY BE AROUND YOUR PROPERTY: Couriers sometimes leave packages in a safe place near your home (porch, garage, back door, mailbox). Check all possible areas.
A NEIGHBOR MAY HAVE RECEIVED IT: Occasionally, parcels are delivered to a neighbor by mistake. Ask your neighbors if they received the package on your behalf.
STILL CAN'T FIND YOUR ORDER? Go to Help Center > My Online Order, My Shipping or Return > Where is my order > Order marked as delivered, but not received > Contact us.
TO BE ALIGNED WITH RO DELIVERY OPTIONS
We are sorry to hear that there are items missing from your order!
CHECK YOUR ORDER DETAILS: Review your order confirmation email or the order history in your account. Make sure the missing item was actually included in your order and not shipped separately.
STILL MISSING? Go to Help Center > My Online Order, My Shipping or Return > Issue with the order or the item > Missing items > Contact us.
HELPFUL TIPS: When you contact us, please include: your order number and the name of the missing item(s). This information will help us resolve your case faster.
When your order status shows 'In Transit', it means the courier has picked up your package and it’s on its way to you.
STATUS SHOWS 'IN TRANSIT' BUT NO UPDATES FOR 1-2 DAYS: Possible reason: the courier has the package, but it may take up to 24-48 hours for scans to update. What to do: Wait a little longer and check again tomorrow.
TRACKING LINK NOT UPDATING FOR SEVERAL DAYS: Try using the courier’s website directly with your tracking number. Contact the courier directly for more detailed information.
PACKAGE IS IN TRANSIT BUT MOVING SLOWLY: Possible reason: delivery may take longer due to courier delays, high shipping volumes, or unexpected events. Track your order on our Track Your Order page.
STILL IN TRANSIT WELL BEYOND THE EXPECTED TIMEFRAME: Contact the courier directly, then if the issue is not resolved, reach out to our Customer Care Team: Help Center > My Online Order, My Shipping or Return > Where is my order > My order is late > Contact us.
We strive to process orders as quickly as possible, but sometimes delays can occur.
MY ORDER HASN’T SHIPPED YET: Possible reason: high order volume during promotions or holidays. Check your email (and spam folder) for your Order Confirmation.
MY ORDER HAS SHIPPED, BUT TRACKING IS NOT UPDATING: Possible reason: courier delays or system sync issues. Wait until the next business day and check again. Visit the courier’s website directly with your tracking number.
TRACKING IS UPDATING, BUT THE ORDER IS MOVING SLOWLY: Possible reason: logistics issues, courier delays, or bad weather. Use the Track Your Order page to monitor progress.
STILL CONCERNED? Go to Help Center > My Online Order, My Shipping or Return > Where is my order > My order is late > Contact us.
No minimum order amount! However, remember that for orders above a certain amount, shipping is free. And don’t forget: the Click & Collect service is always free, with no extra charges!
You can easily add or update your delivery addresses directly in your account area.
1. Go to 'My Account' > 'My Addresses' - Log in and open the My Addresses section. You’ll see: My Saved Addresses and Add New Address.
2. Add or edit your address - Fill in: First and last name, Email address, Phone number, and Full address. You can also set a favorite address for shipping and billing.
3. Save your changes - Click Save Address.
4. Use your saved address at checkout - Select one of your saved addresses or enter a new one directly during checkout.
NOTE: There’s a 29-character limit per line. Use abbreviations: Street > St., Avenue > Ave., Apartment > Apt., Number > No. Once an order is confirmed, the delivery address cannot be modified. You have 30 minutes to cancel and reorder.
Promotions
Using our promotion codes is straightforward!
1. Go to Your Cart: Once you’ve added your items, visit the 'Cart' page.
2. Enter Your Code: Look for 'Do you have a promo code?' located above the subtotal section.
3. Click Confirm: After entering your promo code, click 'Confirm' to apply it.
Automatic Promotions: Other promotions like loyalty rewards may apply automatically if conditions are met. Your basket will update with the discounted price. Enjoy your savings and happy shopping!
Let’s check together why your promo code might not be applying.
1. Check the promotion rules and validity dates - Make sure the promo is active, valid for your country, and within the dates shown.
2. Verify product eligibility - Confirm the items in your cart meet the offer rules (e.g., selected products only, minimum spend, exclusions, one code per order, not combinable with other promos).
3. Enter the code exactly - Copy-paste the code with no spaces. Double-check characters (the letter O vs the number 0, etc.).
4. Check usage limits - Some codes are single use, account-specific, or for new customers only. If you’ve used it before, it won’t apply again.
5. Refresh & retry - Remove/re-add items, then try again in a new session. If needed, clear cookies/cache and reapply the code in the Promo/Discount box at checkout.
6. Still having trouble? Go to Help Center > Payments & Invoices > Promotions and Deals > The promotional code doesn’t work > Contact us.
HOW IT WORKS: Promotions with free products (like Buy 2, Get 1 Free) allow you to receive an additional product at no cost when you purchase selected items or reach a required spending amount. To qualify, make sure you meet the specific conditions stated in the offer. We recommend checking the promotion terms and conditions carefully before completing your order.
RETURNS AND REFUNDS: Yes, you can return items purchased during a promotion within the standard return period. However, all products from the original order — including the free ones — must be returned together.
AVAILABILITY: Promotions with free products are often limited in time and availability. To make sure you don’t miss your chance, we suggest completing your order as soon as possible while the promotion is active.
1. Visit our website - All ongoing promotions are always visible on the KIKO website, right on the homepage or in the Promotions & Offers section.
2. Create your KIKO account - By creating an account, you’ll enjoy a personalized shopping experience and get early access to exclusive offers and rewards.
3. Sign up for our newsletter - At the bottom of the KIKO homepage, enter your email in the Newsletter section and click Subscribe. You’ll receive updates about: new collections, special promotions and discounts, exclusive previews. As a KIKO account member, you can also manage your newsletter preferences anytime from My Account > Personal Info & Settings.
My Account & Online Help
1. Go to 'Register' - Click on Register at the top right corner of the website or during checkout.
2. Fill in your details - Enter your name, email, password, and preferred language.
3. Verify your email - You’ll receive an OTP (one-time code) by email - enter it on the website to confirm your account.
Be among the first to hear about new collections, product launches, special campaigns, and exclusive offers. Enjoy priority access to the latest updates and member-only communications.
Yes — you can create your KIKO account in a few simple steps.
OPTION A - CREATE ACCOUNT NOW: Go to Register (top-right) > Fill in your details (name, email, password, preferred language) > Verify your email: you’ll receive an OTP code — enter it on the website.
OPTION B - CREATE ACCOUNT DURING CHECKOUT: Add items to cart and proceed to checkout > Choose Create account / New user > Enter your details and confirm with the OTP code sent to your email.
NOTE: If you originally signed up in-store, complete your online activation by following the same email verification step with the OTP code.
By creating your KIKO account, you’re not just signing up — you’re joining our beauty community. Here’s what awaits you:
Faster checkout & easy tracking - Save your details for smooth shopping and track your orders anytime.
Personalized offers & early access - Be the first to discover new collections, special launches, and limited-edition treats.
Your beauty hub - Manage your preferences, review your favourite products, and stay connected with the KIKO world — all in one place.
Don’t worry, resetting your password is quick and easy!
1. Click on Reset Password - Go to kikocosmetics.com and select 'Reset My Password'.
2. Enter your email address - Use the same email address you used to register your account, then press 'Recover my password'.
3. Check your inbox - You’ll receive an email with a link to reset your password (check your junk/spam folder as well).
4. All set! Follow the link, choose a new password, and log back in.
NOTE: If you originally registered in-store, you'll need to complete your online registration by following these same steps. If you want to change your password (and not reset it), go to 'My Account' > 'Change Password'.
Log in to your My Account section.
CHANGE YOUR EMAIL ADDRESS: Go to My Personal Info & Settings > My Access Data > Change email. Enter your new email and confirm it using the OTP code received.
CHANGE YOUR PASSWORD: Go to My Personal Info & Settings > My Access Data > Change password. Enter your current password, create a new one, and save your changes.
UPDATE PERSONAL INFORMATION: In My Personal Info & Settings, you can edit your name/surname, phone number, birthday, language, and country. Your birthday is needed to receive your Birthday Gift!
MANAGE YOUR COMMUNICATION PREFERENCES: Tick or untick boxes to choose which emails you want to receive (newsletter, promotions, personalized offers).
CHANGE YOUR PREFERRED STORE: Go to My Preferred Store > Change store > save.
MANAGE YOUR ADDRESSES: Go to My Addresses. You can add, edit, or remove addresses.
We’re sorry to see you go! If you wish to permanently delete your KIKO account, please follow the steps below:
1. Go back to the main Help Center page.
2. Select Account Settings and Data Privacy > Delete Account.
Please note: Deleting your account means being removed from all mailing lists and newsletters and the complete deletion of your data from our system. We truly hope you’ll change your mind and stay with us!
You’re always in control of the information you’d like to receive. Follow these simple steps:
1. Go to My Personal Info & Settings - Access My Account and open the My Personal Info & Settings section.
2. Manage your communication preferences - Scroll to the bottom of the page and tick or untick the boxes to select the types of communications (newsletters, promotions, or personalized recommendations).
3. Save your changes - Click on 'Save Personal Info' to confirm your preferences.
You can update your preferences at any time! If you wish to unsubscribe completely from all newsletters, please consult the corresponding section in the FAQ.
Your opinion helps us grow and inspire others.
1. Shop online - Purchase your favorite KIKO products on our website.
2. Wait for the review email - After your order is delivered, you’ll receive an email inviting you to review your recent purchases.
3. Click the link in the email - You’ll be taken to a dedicated page where you can rate your products and share your experience.
4. Submit your review - Your feedback helps us improve and guide other beauty lovers toward their perfect match.
NOTE: Reviews can only be submitted via email after an online purchase. This ensures that all reviews come from verified buyers.
We’re sorry you’re experiencing issues on our website. Here are some quick fixes you can try:
CLEAR COOKIES AND CACHE: Most errors are caused by outdated data in your browser. Clear cookies/cache and try again.
TRY A DIFFERENT BROWSER OR DEVICE: If the problem continues, switch to another browser (e.g. Chrome, Safari, Edge) or use another device.
STILL SEEING AN ERROR CODE? Report it to us: Report a technical issue > Website Issue > Contact us and include as many details as possible (error codes, screenshots, steps you followed). The more details you share, the faster we can help resolve the issue!
TO BE REWRITTEN
My Orders & Returns
TO BE ALIGNED WITH ROMANIAN PROCEDURES
We’re sorry to hear that your order didn’t arrive in perfect condition.
PACKAGE DAMAGED, BUT ITEMS ARE USABLE: If the outer box or wrapping is damaged but the products inside are intact and safe to use, no further action is required. We apologize for the inconvenience and hope you’ll still enjoy your products.
PRODUCTS DAMAGED OR UNUSABLE: If your products arrived broken, leaking, or unusable, don’t worry - you can request a return and refund directly on our website. Simply follow the steps explained in our Return & Refund section, whether you’re a registered user (from your account) or a guest (via the dedicated form).
We are so sorry this has happened!
1. Double-check your order - Review your order summary in My Account or the order confirmation email to confirm which items you should have received.
2. Verify the package contents - Check all packaging carefully - sometimes smaller items can be hidden in protective wrapping.
3. Still incorrect? If you received the wrong item, don’t worry - you can request a return and refund directly on our website. Simply follow the steps explained in our Return & Refund section.
We’re sorry your free gift didn’t arrive with your order 💕
1. Check your order details - Make sure your order qualified for the promotion and that the gift was included in your order summary.
2. Confirm the gift was missing - If the gift isn’t listed or wasn’t in your parcel, you can let us know directly through our Help Center.
3. Contact our Customer Care Team: Go to Help Center > My Online Order, My Shipping or Return > Where is my order > Gift not received > Contact us.
NOTE: Gifts and promotions are subject to availability and limited in time.
Refund times may vary depending on your payment method and your bank’s processing policies.
IF YOUR REFUND SEEMS DELAYED, here’s what you can do:
1. Wait a few business days - Most refunds are completed within this time frame.
2. If you still don’t see it, contact us: Go to Help Center > My Online Order, My Shipping or Return > Returns & Refunds > Follow up on a refund > Contact us.
Our Customer Care Team will check your case and update you as soon as possible.
NOTE: Weekends and holidays don’t count as business days — that can slightly delay the transaction.
Product Info & Wellbeing
European Community Directives establish that if the stability of a cosmetic product exceeds 30 months, it is not mandatory to display an expiry date: this is the case for all KIKO MILANO products. For all countries where it is required by law, the expiration date is displayed.
It is however necessary to indicate the PAO (Period After Opening), i.e. the duration – expressed in months – of the product following its opening. This indication is displayed on all our products, with the exception of single-use and pressurized products, as required by law.
The PAO is indicated with the same symbol in all European Union countries: an open jar displaying the useful lifespan in months (in figures followed by the letter M) of the product after opening.
KIKO MILANO has always been firmly committed to ensuring the highest levels of quality, safety, and effectiveness for every single product and all the ingredients used. All KIKO MILANO products have been developed in compliance with EU and USA-FDA (Food & Drug Administration) regulations, as well as all the regulations of the countries in which KIKO sells its products.
KIKO MILANO is able to ensure the safety and effectiveness of its products through specific clinical tests, carried out both in vitro and in vivo on samples of volunteers under medical supervision. Formulas are subject to a variety of dermatological, non-comedogenicity, ophthalmological, SPF UVB and UVA tests depending on their intended use. The entire KIKO make-up range, alongside our skin care and body products, are dermatologically tested under the control of a Medical Doctor.
KIKO does not carry out testing on animals. The law is extremely clear: since March 2009, animal testing for new cosmetic ingredients has been prohibited throughout the European Union. The ban in terms of finished products came into force in 2004, even if the cosmetics industry effectively stopped using them in the 1980s. In March 2013, the final and complete ban on the sale of finished products containing ingredients tested on animals for cosmetic ends came into force in EU countries. KIKO is committed to following the progress within both the Italian and European cosmetics industries in terms of research into experiments to replace the toxicology tests performed on animals to protect the safety of consumers.
To view the list of ingredients contained in a KIKO MILANO product, please consult the 'Ingredients' section in the product description or on the product packaging.
To safely use your cosmetics, we recommend observing the following indications:
- Always thoroughly wash hands before applying cosmetics.
- Ensure that all applicators are clean before using them (wash and replace brushes and sponges at least once a week).
- Each cosmetic product is intended for personal use: sharing products may lead to the transmission of infections.
- Always securely replace container lids/caps immediately after use.
- Keep cosmetic products away from sources of heat and direct sunlight.
- Do not leave cosmetics in the car (external temperatures may compromise the integrity of the product).
- Do not use cosmetics if you are suffering from conjunctivitis.
- Do not add water or other diluents to any cosmetic product, unless the label expressly states this.
- Do not add acetone or other solvents to nail polishes.
- Dispose of products if the colour, consistency or smell change.
- Do not apply products to the eye contour unless they are expressly indicated for use in this delicate area.
- Apply mascara calmly and always ensure that you have fully removed make-up before going to bed.
Yes, all KIKO MILANO products are safe for women during pregnancy and breastfeeding. However, we do not recommend using the body care line on the abdomen and breast area: we suggest following the instructions for use carefully and reading the information contained in the product leaflets. For any potential intolerances or concerns, we recommend reading the ingredients list carefully and seeking clarification from your doctor.
The term 'natural products' has no legal value and is usually used to indicate a series of products distributed through specific channels (e.g. herbalists) with a strong 'botanical' connotation and a focus on the plant-based origin of the main ingredients. Our products contain the latest-generation, premium-quality ingredients derived from nature, biotechnology and synthesis, developed to optimize the performance of the product and ensure the best possible results.
Cosmetic products are developed and made to last the time necessary for their effective and safe use. In order to ensure the proper preservation of your cosmetic products, we recommend:
- Always read the label and pay attention to the precautions for use and product preservation.
- Write the date of opening on the product container and respect the expiry date or the maximum period of use after opening.
- Do not leave cosmetics in direct sunlight, close to sources of heat or in excessively hot environments (e.g. the car in the summer).
- Do not store cosmetics in dirty or dusty environments.
- Use sun protection products for one season only.
- Do not dilute or mix cosmetics with other products, unless expressly stated in the instructions.
The entire KIKO product range, including limited edition collections, is manufactured in accordance with the highest possible quality standards. The formulas used are high-tech and innovative, using high-quality ingredients permitted by current cosmetics legislation. Rigorous clinical tests establish their complete safety before they are marketed.
However, some individuals may have an intolerance to certain ingredients contained in cosmetic products, which is why we recommend presenting the list of ingredients to your dermatologist. You can find a complete and detailed list of ingredients on all our products.
Shopping & Payment
KIKO Milano offers Customers the opportunity to pay for online orders with:
- Credit card
- Google Pay
- Apple Pay
- Klarna
Happy Shopping!
No minimum order amount! However, remember that for orders above a certain amount, shipping is free. And don’t forget: the Click & Collect service is always free, with no extra charges!
Placing an order is quick and easy!
1. Choose your products - Select the items you’d like to purchase and add them to your Cart.
2. Sign in or continue as a guest - Log in to your My Account, create a new account, or proceed as a guest.
3. Enter your delivery details - Fill in your Delivery Address or confirm the one automatically retrieved from your account.
4. Select payment - Enter your payment information and confirm your order.
5. Order confirmation - You’ll receive an order confirmation by email with all the details you need.
We get it - sometimes you change your mind.
1. Check the time - You can cancel your order within 30 minutes of the order confirmation.
2. How to cancel your order:
- If you have an account: Go to My Account > My Purchases, select your order, and click Cancel Order (if still available).
- If you checked out as a guest: Go to the Track My Order page, enter your email address and order number, click the link you receive via email, then click Cancel Order.
3. Too late to cancel? Once your order arrives, you can still return it by following our Return & Refund FAQ.
TIP: After 30 minutes, your order is already being prepared for shipment and can no longer be changed or cancelled.
Once an order has been placed, changes are very limited.
CANCEL WITHIN 30 MINUTES: You have 30 minutes from the time of purchase to cancel your order directly from your account. Once canceled, you can easily place a new order with the correct items or address.
AFTER 30 MINUTES: Once the 30-minute window has passed, the order can no longer be canceled or changed. If you no longer wish to keep the items, you can take advantage of our generous return policy — you have 30 days from the date of purchase to return your order.
No worries - let’s make sure everything went through correctly! Here’s what to do:
1. Check your inbox - Look in your spam, junk or promotions folders. The confirmation email is sent to the address used at checkout and includes your order number.
2. Check your account - If you have a registered account, go to My Account > My Purchases. If your order appears there, it has been confirmed even if the email didn’t arrive.
3. Check your payment - If no confirmation email and no order in your account, your payment might not have gone through. Please verify that the transaction was successfully processed with your payment provider or bank.
4. Still not sure? Contact our Customer Care Team: Go back to the main Help Center page > Report a Technical Issue > Order confirmation not received > Contact us.
You can check availability directly on our website. If a product is temporarily out of stock, click 'NOTIFY ME WHEN AVAILABLE' on the product page. Enter your email address and you’ll receive a notification as soon as it’s back. Want to check if it’s available in your nearest KIKO MILANO store? Click 'CHECK IN-STORE AVAILABILITY' in the product description and find out where you can get it.
No worries - this can happen for a few different reasons.
1. Double-check your payment details - Make sure your card number, expiration date, CVV, and billing address are entered correctly. Small typos can cause a declined transaction.
2. Check with your bank or provider - Your bank might have temporarily blocked online or international transactions, reached a spending limit, or flagged the payment for security reasons. Contact them to confirm that everything is fine on their side.
3. Try another payment method - You can easily select a different option at checkout (for example, PayPal, another card, or Klarna where available).
A payment authentication issue occurs when your payment details can’t be verified and the transaction fails.
WRONG PAYMENT DETAILS: Double-check that you entered the correct card number, expiration date, CVV code, and billing address.
INSUFFICIENT FUNDS: Make sure you have enough funds in your account to cover the purchase.
BANK OR PROVIDER DECLINED THE PAYMENT: Payments may be blocked for security reasons. Contact your bank or card provider to confirm and authorize the transaction.
Don’t worry — payment issues are usually temporary. Once resolved, you’ll be able to place your order smoothly again.
No worries - this is completely normal! When you place an online order, your bank first reserves (or “authorizes”) the payment amount. If your order - or part of it - gets cancelled, that amount remains temporarily restricted before it’s released back to your account.
WHAT HAPPENS NEXT: Your bank will automatically release the funds within a few days. The exact timing depends on your bank and payment method - some release it immediately, others may take up to 5-10 business days.
You don’t need to take any action. If after several days the amount is still on hold, we suggest contacting your bank for confirmation. We assure you that you’ll be fully reimbursed for any cancelled or unavailable items.
Store Services
To get details of your nearest KIKO store or to find the opening hours of our stores, please use the Store Locator on the KIKO website!
We're sorry, but KIKO MILANO is currently not considering distributing its products through external channels, such as perfumeries, beauty salons or similar.
We retail our products exclusively through our stores and online and don’t offer discounts for high-value orders. We do offer promotions from time to time. Check our website for the latest promotion!