Terms And Conditions
SLF ROMBEAUTY S.R.L. ("SLF ROMBEAUTY"), a company incorporated in Romania with registration number J2021012903408 and having its registered office at Str. Tipografilor nr. 29, Sector 1, București, România, 013714, is the legal entity responsible for your purchase, payment, delivery and billing. SLF ROMBEAUTY's VAT number is RO44649361. SLF ROMBEAUTY operates the Website under licence from KIKO S.p.A., owner of the brand "KIKO" and of the kikocosmetics.ro domain.
To proceed with the purchase of Products through the Website, the Customer must be at least eighteen (18) years old. Customers below the age of eighteen declare that they are authorised to make the purchase by their parent or by a person exercising parental authority.
The Customer declares:
- to be a "consumer" in accordance with the applicable Romanian consumer protection legislation;
- to be a natural person;
- that the Products are intended strictly for personal use only; and
- that the purchase of Products is not made in the course of their professional or business activity.
1. The Seller offers products for sale on kikocosmetics.ro exclusively to end users (Users/Customers).
2. A "User/Customer" means any natural person acting outside the scope of their trade, business, or professional activity who is at least 18 years of age.
3. The Seller reserves the right not to process orders placed by users who do not qualify as Users/Customers or who do not comply with the Company's policies.
4. These General Terms and Conditions of Sale, together with the General Terms of Use, govern exclusively the offer, transmission, and acceptance of purchase orders between Users/Customers and the Seller.
5. These General Terms and Conditions of Sale do not govern services provided by third parties that may be available on kikocosmetics.ro. Under no circumstances shall the Seller be held liable for services provided by third parties or for electronic commerce transactions concluded between users and third parties.
2.1 Information / Products Provided
The Company undertakes to ensure that the information provided on this Website is complete, accurate, valid, and up to date. kikocosmetics.ro has implemented all necessary technical measures to ensure the timely update of the availability, quantities, and sizes of the products offered.
The Customer is required to use the products sold through the Website solely in accordance with their intended purpose, the instructions for use, warnings, precautions, and any other information provided on this Website, on the product packaging, or in the accompanying documentation. Therefore, before using any product, the Customer must carefully review the product description, list of ingredients, instructions for use, warnings, and applicable precautions in order to determine whether the product is suitable for their needs and whether there are any known contraindications, such as allergies, intolerances, sensitivities, or other conditions that may result in adverse reactions.
The Company shall not be held liable for adverse reactions, irritation, allergies, or any other undesirable effects caused by individual sensitivities, pre-existing medical conditions, or the use of products by persons for whom they are not suitable, provided that all relevant information regarding the composition and proper use of the products was made available to the consumer prior to purchase.
The Customer acknowledges that the product information provided on the Website is for informational purposes only and does not constitute medical advice, diagnosis, or treatment. Customers who suffer from dermatological conditions, allergies, known sensitivities, or other relevant medical conditions are advised to consult a qualified healthcare professional before using the products.
2.2 Member Registration
2.2.1 Registration Requirement - Registration as a Member on kikocosmetics.ro is voluntary and is not required to place an order. The Company is committed to protecting the personal data of Users/Customers in accordance with the applicable data protection legislation.
2.2.2 Member Registration - Registration is free of charge, personal, non-transferable, and accessible. You may create an account to benefit from additional features, including access to your order and invoice history, the ability to add products to your wishlist, manage your shipping and billing addresses, manage your marketing communication preferences, submit and track return requests, as well as manage or deactivate your account.
The personal data processed for the creation and administration of your account is described in the Website's Privacy Policy.
2.2.3 Member Account - The information you provide must be complete, accurate, up to date, and belong to you. You may withdraw your consent or request the deletion or correction of your personal data at any time by sending an email to CustomerService@kikocosmetics.ro or by calling +40 771 582 840, Monday to Friday, between 9:00 a.m. and 06:00 p.m. (excluding public holidays). You may also request the deletion of your account through your account settings.
2.3 Newsletter Subscription
Subscription to the Company's newsletter is voluntary. You may subscribe by entering your email address in the designated subscription field. If you no longer wish to receive newsletters, you may unsubscribe at any time by clicking the "Click here to unsubscribe" link included in our email communications or through the Preference Center available within your account.
Further details are available in the Website's Privacy Policy.
#3.1 Online Orders
3.1.1 Order Completion / Confirmation
To complete a purchase, browse the product categories available in the main menu. You can review the products added to your cart by clicking "My Cart". Click "CHECKOUT" to proceed with your order. All prices displayed are final and include VAT.
The Sales Agreement is concluded when the Seller sends you, by email or another means of distance communication, the confirmation that your order has been accepted.
Placing an order does not automatically reserve the products in stock unless you have received the order acceptance confirmation. In exceptional circumstances beyond the Seller's control, where it becomes impossible to supply the ordered product after the order has been accepted (for example, due to stock discrepancies, product damage, or discontinued supply by the supplier), the Seller will notify you within a maximum of two (2) days and will refund any amount already paid for the affected product within no more than seven (7) working days from the date of the notification.
Before submitting your order, you will be provided with the following information:
* the name and quantity of each ordered product;
* the final unit price of each product (including VAT);
* the total order value (including VAT);
* the available delivery methods, from which you may select your preferred option, together with the estimated delivery time. If you choose delivery to a specific address, you will be required to provide the necessary delivery details;
* the applicable delivery costs;
* the available payment methods. If you choose to pay online through a third-party payment service provider (such as PayPal, Netopia, or Klarna), you will be redirected to the payment platform of the respective provider. Your payment information (such as bank card details) will be provided directly to the payment service provider and processed in accordance with its own Terms and Conditions and Privacy Policy. The Company does not have access to or store your bank card details;
* your billing address.
Once your order has been handed over to the courier, you will receive an email containing your shipment tracking number.
For any questions, please contact [CustomerService@kikocosmetics.ro](mailto:CustomerService@kikocosmetics.ro) or call +40 771 582 840, Monday to Friday, from 9:00 a.m. to 9:00 p.m. (excluding public holidays).
3.1.2 Acceptance of the General Terms
Before submitting the Order Form, you will be required to carefully read and accept the General Terms of Use, these General Terms and Conditions of Sale, the Privacy Policy, and the Returns Policy.
By submitting the Order Form, you unconditionally agree to place and have your order processed in accordance with the provisions of these documents.
4.1. Before Checkout
Before submitting your Order Form, you may return to any previous step of the checkout process to remove products from your cart or modify the quantities selected.
4.2. After Checkout and Before Shipment
4.2.1 Order Modification
Once the Order Form has been submitted, the order cannot be modified. If you wish to make changes, the order must first be cancelled and a new order placed.
4.2.2 Order Cancellation
If your order has not yet been shipped, you may cancel it by calling +40 771 582 840, Monday to Friday, from 9:00 a.m. to 9:00 p.m. (excluding public holidays).
4.2.3 Upon Delivery of the Products
The Seller will attempt to deliver the products up to two (2) times. If delivery cannot be completed for reasons attributable to the Customer (including the inability to contact the Customer, the provision of an incorrect delivery address, failure to collect the parcel, or unjustified refusal to accept delivery), the Seller reserves the right to consider the order cancelled after a maximum of two (2) reasonable delivery attempts.
The courier company will notify the Customer electronically of each delivery attempt and of any unsuccessful delivery.
After two unsuccessful delivery attempts, the actual shipping and/or return costs incurred by the Seller, where applicable, may be deducted from the amount to be refunded or charged to the Customer, to the extent permitted by applicable law. In such cases, ownership of the products shall remain with the Seller, the Sales Agreement shall be deemed automatically terminated, and any amounts paid by the Customer shall be refunded after deduction of the actual shipping and return costs incurred by the Seller.
Products purchased from KIKO stores may only be returned to the KIKO store where the in-store returns policy applies. Products must be sealed and accompanied by the original purchase receipt.
5.1 Order Validity
Orders remain valid and available for delivery for up to fifteen (15) calendar days from the date they are placed. If delivery cannot be completed within this period for reasons attributable to the Customer, as described above, the order will be cancelled.
5.2 Delivery Method and Delivery Time
Deliveries are made through partner courier companies and locker networks. The estimated delivery times do not apply during periods of extreme weather conditions, general strikes, public holidays, or events of force majeure.
Orders placed through the website of a country other than the country of the delivery address will be automatically cancelled.
5.3 Delivery Delays
The Seller reserves the right to experience delivery delays due to force majeure, pandemics, stock shortages, or delays caused by the manufacturer or supplier.
In the event of a delay, we will contact you to ask whether you wish to receive your order without the delayed product. You have the right to cancel your order, either partially or in full, and receive a refund.
For assistance, please contact CustomerService@kikocosmetics.ro or call +40 771 582 840, Monday to Friday, from 9:00 a.m. to 9:00 p.m. (excluding public holidays).
5.4 Inspection of the Parcel Upon Delivery
The Buyer or the recipient of the Order is requested to inspect the external condition of the parcel upon delivery and, after accepting it, to verify the condition of the products to ensure that they are not broken and that there are no visible signs of damage to the packaging or improper handling.
If the parcel shows visible signs of damage at the time of delivery, the Buyer or the recipient of the Order must follow the procedure below:
Refuse delivery and clearly describe the observed damage or irregularity. These observations must be recorded by the Buyer, the recipient of the Order, or the courier on the delivery receipt or any transport or delivery document provided by the courier company; and
Whether the delivery was attempted by courier or collected from a locker, notify the Customer Service department of kikocosmetics.ro of the identified issue and, where applicable, the refusal to accept the order or certain products, within a maximum of twenty-four (24) hours from the delivery date, by telephone at +40 771 582 840 (Monday to Friday, 9:00 a.m. – 9:00 p.m.) or by email at CustomerService@kikocosmetics.ro.
Failure to follow the above procedure may affect the Buyer's right to submit subsequent claims regarding the condition of the delivered products.
Failure to follow this procedure does not affect the Customer's statutory rights relating to the legal guarantee of conformity or any other remedies available under applicable law, including the right of withdrawal set out in Chapter 9 below.
Delivery is free throughout Romania for orders of RON 200 or more.
For orders below the free delivery threshold, the following delivery charges apply:
Home Delivery (Courier): RON 20
Locker Delivery: RON 17
Cash on Delivery (COD) Fee: RON 3 (charged in addition to the applicable delivery fee when payment upon delivery is selected)
SLF ROMBEAUTY S.R.L. reserves the right to modify the delivery charges and the free delivery threshold without prior notice to Customers. The applicable delivery charges are those displayed on kikocosmetics.ro or on the checkout page at the time the order is placed.
If a Customer refuses delivery of products on more than two (2) occasions, kikocosmetics.ro reserves the right to charge the Customer for the transportation costs incurred for all such deliveries or to refuse the shipment of any subsequent orders.
Payment for the products and any applicable delivery charges must be made using one of the payment methods available in the Order Form. Under no circumstances will the User/Customer be charged any fees other than those expressly indicated during the checkout process.
7.1 Cash on Delivery (COD)
Customers who select the Cash on Delivery (COD) payment method shall pay the courier in cash upon delivery of the order.
A RON 3 Cash on Delivery fee applies in addition to the applicable delivery charge. The COD service is available only for certain delivery methods and geographical areas. The applicable COD fee, whether in the amount stated above or as subsequently amended, will be displayed separately on the checkout page.
The total value of an order paid by Cash on Delivery may not exceed the maximum amount permitted under applicable Romanian law. In accordance with Romanian legislation, orders exceeding the statutory threshold must be paid by credit/debit card or another electronic payment instrument.
7.2 Payment by Credit or Debit Card
Payment by credit and debit card is accepted.
All payment card data is transmitted in encrypted form by redirecting the Customer to the online payment service provider's secure payment page. The Company does not collect, process, or store payment card details in its own systems. Such information is collected and processed exclusively by the online payment service provider.
Payment card details are used solely for processing the purchase transaction or, where applicable, for issuing refunds following the Customer's withdrawal from the Sales Agreement through the same payment service provider.
7.3 Transaction Security
The Company uses 256-bit SSL encryption to ensure the confidentiality of data transmitted throughout the purchasing process.
All online transactions are processed through secure HTTPS connections using modern TLS encryption protocols, implemented in accordance with industry standards for protecting data transmitted over the Internet.
7.4 Payment with Klarna
If you choose the payment method offered by Klarna, the contractual relationship relating to the payment or financing services is established directly between you and Klarna, in accordance with Klarna's own terms and conditions.
The Company does not participate in assessing your eligibility for Klarna's services and is not responsible for any decision made by Klarna regarding the approval, rejection, or terms of such services.
Payment through Klarna allows you to pay in three (3) interest-free installments, with the total purchase price divided into three equal payments charged every thirty (30) days, starting from the date your order is confirmed (typically the shipment date).
At checkout, you will be required to provide the details of the credit or debit card to be used for the automatic installment payments. You will receive a notification before each scheduled payment.
The applicable Klarna terms and conditions are available at:
https://cdn.klarna.com/1.0/shared/content/legal/terms/0/ro_ro/paylaterin3
7.5 Credit Verification
All orders may be subject to additional credit and fraud verification checks.
The Company or the payment service provider reserves the right to request additional identification documents, require a different payment method, or refuse payment and/or cancel an order where fraud is suspected.
For assistance, please contact CustomerService@kikocosmetics.ro or call +40 771 582 840, Monday to Friday, from 9:00 a.m. to 6:00 p.m. (excluding public holidays).
Invoicing
An invoice may be issued for all available payment methods.
Invoices may be issued to companies and sole traders that provide the required billing information when placing the order, including the company name, business activity, VAT registration number (where applicable), Trade Register number, registered office address, and telephone number.
8.1 Price Guarantee
The prices displayed on kikocosmetics.ro are the final retail prices and include VAT.
kikocosmetics.ro reserves the right to modify prices without prior notice. However, the Customer will always be charged the price displayed at the time the order is placed.
8.2 Product Warranty
kikocosmetics.ro offers for sale exclusively genuine KIKO MILANO products purchased directly from KIKO S.p.A. The Seller does not sell second-hand, defective, or substandard products.
Certain products are sealed with a tamper-evident security seal. If you wish to exercise your right of return, you should not remove or break the security seal.
All products benefit from the statutory legal guarantee of conformity provided under the applicable legislation. Nothing in these Terms and Conditions limits or affects the statutory rights granted to consumers under the legal provisions governing the conformity of goods.
For cosmetic products, Customers are required to comply with the instructions for use, storage conditions, and expiry date indicated on the product packaging.
For products displaying the PAO (Period After Opening) symbol (the open jar symbol), the indicated period represents the recommended period during which the product should be used after it has been opened.
In accordance with the provisions of Romanian Government Emergency Ordinance No. 34/2014, if products are used in a manner that is inconsistent with their intended purpose, characteristics, or function as determined by the manufacturer, the User/Customer shall bear sole responsibility for such use and for any consequences resulting from improper use of the products.
9.1 Conditions for Exercising the Right of Withdrawal
In accordance with Romanian Government Emergency Ordinance No. 34/2014, you have the statutory right to withdraw from the Sales Agreement without giving any reason and without incurring any penalties within fourteen (14) days from the date on which you receive the products.
The 14-day withdrawal period begins on the day following the date on which you, or a third party designated by you (other than the carrier), acquire physical possession of the goods, or of the last item where the goods are delivered separately.
9.2 Procedure for Exercising the Right of Withdrawal
To exercise your right of withdrawal before the applicable deadline expires, you may notify us by any of the following methods:
Using the electronic Withdrawal Form or the withdrawal functionality available on kikocosmetics.ro. In this case, we will promptly send you, on a durable medium (usually by email), an acknowledgement of receipt confirming your withdrawal, including the content of your request and the date and time it was submitted;
Completing and sending the model Withdrawal Form, or any other unequivocal statement expressing your decision to withdraw, either by post to the address below or by email to CustomerService@kikocosmetics.ro:
Goldair Cargo Romania SRL
GoldAir
Clădirea A2, Dragomirești Deal
Strada Carpenului nr. 4
Județul Ilfov, 077096
Unitatea A2-1
If you submit your withdrawal notice by email, we will promptly acknowledge receipt of your request on a durable medium.
Sending any other written document that clearly states your decision to withdraw from the Sales Agreement.
You will receive an email confirming receipt of your withdrawal notification.
9.3 Conditions for Returning Products
The right of withdrawal shall be deemed to have been validly exercised only if all of the following conditions are met:
the Withdrawal Form (or an equivalent unequivocal statement) is submitted within fourteen (14) days of receiving the products;
the right of withdrawal does not apply to sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery. This category may include, without limitation, nail polish, cosmetic pencils, mascara, eyeliner, lip gloss, lipstick, lip liners, and other products that come into direct contact with the skin, lips, or eyes, provided they were supplied sealed and have been unsealed after delivery;
where the above exception applies, any security or hygiene seal, where present, must remain intact in order for the right of withdrawal to be exercised;
Customers are requested, where reasonably possible, to return the products in their original packaging together with the proof of purchase (invoice, receipt, or any other document evidencing the purchase), to facilitate identification of the order and processing of the return;
the Customer shall be liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the products.
9.4 Customer Obligations Upon Withdrawal
You must return the products within fourteen (14) calendar days after notifying us of your decision to withdraw.
The Customer is responsible for packaging the products and arranging their return, either by using a courier service, the Sameday easybox locker drop-off service, or a postal service, by sending the products to the return address indicated in the Returns Procedure.
Unless otherwise provided by law, the direct cost of returning the products shall be borne by the Customer.
SLF ROMBEAUTY S.R.L. will bear the return shipping costs only where the products delivered do not correspond to the order placed, were delivered incorrectly due to the Seller's fault, or are defective or damaged for reasons attributable to the Seller.
Before returning the products, you may contact our Customer Service team to obtain return instructions:
Email: CustomerService@kikocosmetics.ro
Telephone: +40 771 582 840
Customer Service hours: Monday to Friday, from 9:00 a.m. to 6:00 p.m. (excluding public holidays).
9.5 Seller's Obligations
The Seller will reimburse all payments received for the returned products without undue delay and, in any event, no later than fourteen (14) calendar days from the date on which the Seller is informed of the Customer's decision to withdraw.
Refunds will be made using the same payment method used for the original transaction whenever possible.
For orders paid online or by payment card at lockers, the refund will be credited to the same payment account used for the purchase. For cash payments, the refund will be transferred to the bank account specified by the Customer in the return request.
The Seller reserves the right to withhold the reimbursement until the returned products have been received or until the Customer has provided satisfactory evidence of having sent back the products, whichever occurs first.
9.6 Refund Process and Timeframes
Upon receipt of the returned products, the Seller will verify that they comply with the conditions set out in this Section 9.
Once the return has been approved, the Seller will process the reimbursement in accordance with the provisions set out above.
10.1 Personal Data Protection
The collection, processing, and protection of your Personal Data are governed by the terms of our Privacy Policy and Cookie Policy, as well as by the applicable Romanian and European data protection legislation.
For detailed information regarding the personal data we process, the purposes of processing, your rights, and other relevant information, please refer to the relevant sections of our Website.
10.2 Cookies
kikocosmetics.ro uses cookies, which are small text files stored on your device, to collect information about your online activity, remember your preferences and settings, and improve your browsing experience.
Disabling cookies or withdrawing your consent may result in certain Website features becoming unavailable or functioning improperly.
Further information about the cookies we use and how you can manage your cookie preferences is available in our Cookie Policy.
For more information regarding our Privacy Policy, please contact us:
Telephone: +40 771 582 840 (Monday to Friday, from 9:00 a.m. to 6:00 p.m., excluding public holidays)
Email: CustomerService@kikocosmetics.ro
Vouchers and promotional codes are personalised codes that provide a discount on purchases made through kikocosmetics.ro. They may be issued in either physical or electronic format and may not, under any circumstances, be exchanged for cash.
Only one (1) voucher or promotional code may be used per order.
Each voucher:
is valid until its stated expiry date;
may be used only once;
must be redeemed in full within a single order.
If the value of the order is lower than the value of the voucher, the remaining balance will be forfeited. No refund, credit, or cash equivalent will be provided for any unused amount.
To redeem a voucher or promotional code, the Customer must add the desired products to the shopping cart, enter the code in the "Enter promotional code" field (or another similarly named field available before completing the checkout process), and confirm its application by clicking the relevant "Apply" button.
Vouchers and promotional codes are valid exclusively for purchases made on kikocosmetics.ro until the expiry date specified. Unless expressly stated otherwise, they may not be combined with other vouchers, promotional codes, discounts, or active promotional offers
For assistance before or after making a purchase, please do not hesitate to contact us:
By telephone: +40 771 582 840 (Monday to Friday, from 9:00 a.m. to 6:00 p.m., excluding public holidays)
By email: CustomerService@kikocosmetics.ro
Online: By completing the contact form available in the Contact section of the Website.
The Company shall not be liable for any loss, damage, or adverse consequences arising from:
the use of products contrary to the instructions, warnings, or precautions provided;
the use of products for purposes other than those for which they were intended;
the use of products after the expiry date or after the recommended Period After Opening (PAO) has expired;
improper storage of the products by the Customer; or
the use of products despite the Customer's knowledge of any allergies, intolerances, sensitivities, or other contraindications.
Nothing in this Section shall limit or exclude the Company's liability where such limitation or exclusion is prohibited under applicable consumer protection legislation.
Company Name: SLF ROMBEAUTY S.R.L.
Registered Office: Str. Tipografilor No. 29, Sector 1, Bucharest, Romania, 013714
Tax Identification Number (CUI): 44649361
Trade Register No.: J2021012903408
IBAN: RO75EGNA1010000001025392
Bank: Vista Bank Romania
Telephone: +40 771 582 840
Email: CustomerService@kikocosmetics.ro
Website: kikocosmetics.ro
These Terms and Conditions shall be governed by and construed in accordance with the laws of Romania.
In the event of any dispute arising between the Seller and the Users/Customers, the parties shall first seek to resolve the matter amicably.
If an amicable settlement cannot be reached, you may make use of the Alternative Dispute Resolution (ADR) procedures available through the website of the Romanian National Authority for Consumer Protection (ANPC).
You also have the right to submit a complaint to the Romanian National Authority for Consumer Protection (ANPC) in order to protect your rights and legitimate interests.
Further information on the complaint procedure is available on the ANPC website.
These General Terms and Conditions of Sale may be amended from time to time as a result of changes in applicable laws or regulations, or for other legitimate business reasons.
Any updated version of these General Terms and Conditions of Sale shall become effective from the date it is published on kikocosmetics.ro.
Where any mandatory legal provision that is more favourable to consumers becomes applicable and conflicts with these General Terms and Conditions, such mandatory legal provision shall prevail and apply to the extent of the inconsistency.
MODEL WITHDRAWAL FORM FOR DISTANCE CONTRACTS
(Please complete and return this form only if you wish to withdraw from the contract.)
TO:
SLF ROMBEAUTY S.R.L.
Registered Office: Str. Tipografilor No. 29, Sector 1, Bucharest, Romania
Tax Identification Number (CUI): 44649361
Email: CustomerService@kikocosmetics.ro
I/We () hereby give notice that I/we () withdraw from my/our (*) contract of sale for the following goods:
Description of the product(s):
..............................................
Ordered on () / Received on ():
..............................................
Name of the consumer(s):
..............................................
Address of the consumer(s):
..............................................
Signature of the consumer(s) (only if this form is submitted on paper):
..............................................
Date:
..............................................
Bank Account for Refund (Optional)
..............................................
(Please complete the fields below only if you wish to receive the refund by bank transfer to the account indicated below, or where reimbursement cannot be made using the same payment method used for the original purchase (for example, where payment was made by Cash on Delivery).)
IBAN:..............................................
Account Holder:..............................................
(*) Delete as appropriate